Privacy Policy

Introduction

This policy sets out how ethereal will collect, use, disclose and protect your personal information.

Changes to this policy
We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

This policy was last updated on 30/01/2025.

Collection of personal information

We collect personal information about you from you when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. email), or when you buy our products.

Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address
Usage Data

How we use your personal information

We will use your personal information:

to provide products to you
to bill you and to collect money that you owe us, including authorising and processing card transactions
to respond to communications from you
to market our services and products to you, including contacting you electronically (e.g. by email for this purpose)

Disclosing your personal information

We will only disclose your personal information when necessary to any business that supports our products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website and processing of payments.

A business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand.

Retention of Your Personal Data

Ethereal will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Protecting your personal information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse. While we take reasonable steps to maintain secure Internet connections, if you provide us with personal information over the Internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information.

Accessing and correcting your personal information

You have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to support your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.

EU Residents
If you reside in the European Union, you may have rights under the General Data Protection Regulation (GDPR) that apply to your use of this website. You can find out about the GDPR here:
https://commission.europa.eu/law/law-topic/data-protection/information-individuals_en

Contacting us

If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at ethereal@xtra.co.nz

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