Returns & Refunds Policy

Without limiting any rights you have under the Consumer Guarantees Act, all goods to be returned must have a Return Authority issued by ethereal. The issue of a Return Authority does not guarantee that we will accept the return.

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Changing your mind/purchasing the wrong product by mistake:
ethereal will not accept these as sufficient grounds to grant a return or refund. Please choose carefully!

Incorrectly supplied products:
If you have been accidentally supplied the wrong product, ethereal will supply the correct product (where it is available) or issue a refund.
-You need to notify us within 7 days of delivery;
-You will first need to return the wrong product to us before we will supply the correct product;
-The wrong product supplied must be in resalable condition.

Products damaged in transit:
If your product has been damaged during transit to your delivery address, ethereal will meet our obligations under the Consumer Guarantees Act. Otherwise, you will need to make a claim with the company that transported the goods. Please check the product upon delivery, and if there is damage, contact us within 24 hours of delivery.

Products that are faulty upon arrival:
We will meet our obligations under the Consumer Guarantees Act. In order for us to remedy the situation, you need to contact us to request this within a reasonable time as defined under the Act. Shipping costs for returning goods will be at your expense except where such charges are our responsibility under the Consumer Guarantees Act.